Refund Policy

1. Overview

This Refund Policy governs all payments made to Recroo Labs Pvt Ltd for subscriptions and one-time purchases on recroo.in. It is in compliance with the Consumer Protection Act, 2019 and applicable Indian regulations.

We believe in being straightforward about this. If you're unsatisfied, reach out first — we'd rather resolve it than process a refund silently.

2. Monthly Pro Plan

7-day money-back guarantee. If you subscribed to the monthly Pro plan and are not satisfied for any reason, you may request a full refund within 7 days of your first payment.

• Applies to first-time subscribers only (not renewals)
• Must be requested within 7 calendar days of the initial charge
• No questions asked — but feedback is appreciated
• After 7 days, the current billing period is non-refundable
• Cancellation after the 7-day window stops future renewals but does not refund the current period

Subsequent monthly renewals are non-refundable once processed. To avoid a renewal charge, cancel at least 24 hours before your renewal date from your account dashboard.

3. Annual Pro Plan

7-day money-back guarantee on initial purchase. After 7 days, annual subscriptions are non-refundable.

• Full refund if requested within 7 days of payment
• Partial refunds (prorated) are not offered after the 7-day window
• Cancellation stops auto-renewal but does not trigger a refund for the remaining period
• Exception: if Recroo discontinues the annual plan or removes features that were material to your purchase, a prorated refund will be offered

4. Lifetime Plan

7-day money-back guarantee. The Lifetime plan is a one-time purchase; after 7 days it is non-refundable.

• Full refund if requested within 7 days of payment
• "Lifetime" refers to the operational lifetime of the Recroo platform, not the subscriber's personal lifetime
• If Recroo permanently shuts down within 12 months of your purchase, a prorated refund will be issued
• Future feature additions are not guaranteed to be included in the Lifetime plan without additional charge

5. How to Request a Refund

You can also submit a refund request via our Contact page (select "Refund request" as the subject).

6. Processing Timeline

Once a refund is approved:

• Credit/debit cards: 5–7 business days
• UPI: 1–3 business days
• Net banking: 5–7 business days
• Wallets (Paytm, PhonePe): 1–3 business days

Processing times are set by the payment network and Razorpay — Recroo initiates the refund promptly upon approval but cannot accelerate the banking process.

7. Exclusions

Refunds will not be issued in the following circumstances:

• Requests made after the applicable refund window (7 days)
• Renewal charges where cancellation was not made before the renewal date
• Free plan — no payment is involved
• Accounts suspended for Terms of Service violations
• Dissatisfaction with AI-generated scores or output quality alone (our AI disclaimer applies — scores are guidance, not guarantees)
• Inability to access the service due to issues on the user's side (browser incompatibility, internet connectivity, etc.)

If you believe your situation is exceptional and not covered here, please contact us. We assess edge cases with fairness.

8. Contact for Refunds

• Email: hello@recroo.in
• Subject line: "Refund Request — [your plan]"
• Response time: 3–5 business days (Mon–Fri, IST)
• Escalation: If unresolved within 14 days, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint at consumerhelpline.gov.in